Natahsa in Toronto

I hired imove for my move September 1st, the movers showed up 3 hours late. Every time I called they would tell me they were stuck in traffic. The new tenants who were moving in were also stuck waiting with me. When they finally showed up I told them I was not comfortable signing the contract until I spoke to a manager. The mover’s barely spoke English and were extremely difficult to deal with. The manager was no better. After about 45 mins of arguing with the movers they agreed to remove the $70 travel fee. Also there was a lot more to the price than what I was first quoted with, $30 for fuel, $70 for travel, $35/ half hour, plus tax. Once we started moving the new tenants helped me because the movers were so slow and I was running out of time, since the elevator I booked in the new building was expiring at 4pm. Halfway through moving my things into my new apartment they stopped and told me I had to pay them now otherwise they wouldn’t continue. When I called the manager to discuss this, he told me he was busy and couldn’t talk. There was still about 1 hour left of moving and I had no clue why they were giving me an ultimatum. So either I sat there and waited for the manager to have some free time, or pay more money since they had stopped moving my things. In total my move cost me $275 even though they were three hours late and I ended up paying for the time that I was arguing with them before the move. I am a single female who was looking for an easy move since I had no one to help and ended up paying for a service I wasn’t given with no explanation.