We discovered that our AC wasn't working late one evening and we wanted someone to come out first thing in the morning. First of all, the on-call technician who called that evening was very pleasant and told me that he would have someone call us in the morning because we wanted someone to come out first thing. He also instructed me to call in the morning to follow up. There was no need for a follow-up, because they promptly called us in the morning at 7:30 am. They set us up for an appointment to arrive between 8-8:30 am which was exactly what we wanted. Although the technician was late getting there, the ladies who answered the phone were available to give us frequent updates on his ETA. We felt well taken care of and that they were very attentive. When Brendan arrived, he was very knowledgeable and thorough with his assessment. He went above and beyond, and was quickly able to asses and repair. We were very grateful and would absolutely recommend this company to others.