Val in Toronto

I bought a sofa online in Brick. The delivery was 4 hours late, incomplete and the sofa is defective. When I placed the order I reviewed the delivery terms on their website. It clearly says that if its an upholstery item they would unwrap it, place it and install the legs. Term and conditions are here: http://www.thebrick.com/shipping-and-delivery The delivery was scheduled for today. Yesterday they didn't call to confirm the time frame, so this morning I called to the store and I was told that the truck was on its way and my time block was from 10:30 to 1:30.... The truck arrived at 3:10pm, the two men just dropped the box on the floor and they left. They didn't do the installation (as stated on their website) and they didn't even gave me a copy of the delivery note or invoice. ZERO proof of delivery. Anyways, I unwrapped the sofa and when installing the legs I found out that the sofa do not have one of holes to screw the leg. I took a deep breath and I called the store and the lady told me that she was busy and couldn't take my claim. I called again one hour later and I got the same response. Last time I called she told me to call again tomorrow because she is too busy to take my claim. So I email them through their website because they don't have any other email address or phone number I can call to. I hope people read these reviews before buying in Brick... I didn't and here I am with a defective sofa purchased in Brick and crossing my fingers to get a decent response from them.