Move from Toronto to Vancouver
I recently used Tender Touch / Great Canadian Vanlines for a move from Toronto to Vancouver They were over 3 hours late at pickup (no call) The delivery was 5 days late, again, they never call and keep you informed. It always requires a call to them, they never return calls. Had to ask several times for a discount on the late delivery, no apology from company. Several items were broken, items that were disassembled at collection were not put back (which we had to do) As a final insult, they charged my credit card 2x, which I had to call several times about to get resolved. Don't use these guys!
- Approximate cost of services:
- $4,000.00
- Company Response
Hi MK,
Could you please forward more details on your move. Our company has a service assurrance policy. Late pick ups and deliveries result in refunds and credit backs and if there were any damages on your move you should have forwarded a Claim to our office. Our Customer Service Department is fantastic at resolving issues but we need to hear from you before we can attempt to resolve your issues.
Please see the Important Documents section on our web site (www.greatcanadianvanlines.com, fill out the Claim Form and send it into the attention of Sabrina Sina she will respond to you immediately.
Thank you
Mark Vallaint
General Manager