I recently bought a gift for a friend at Winners (some cute throw pillows with matching throw blanket that she had pointed out to me) - I knew she liked it, so I didn't keep the receipt. Well, as it turned out, her boyfriend bought her the same gift from a different Winners (which I wasn't expecting, because they're all a little different, and what you find at one isn't always available at others). Anyway, I figured that I'd just keep the pillows and blanket for me, but then someone mentioned that Winners has a pretty lenient return policy when it comes to exchanges... so I thought I'd try to return it. Well, to make a long story short, the staff there were extremely accommodating, and I was allowed to return the gift withOUT the receipt, in exchange for anything else I wanted in the store. I was in a bit of a hurry that day, so the cashier let me put the amount of the gift on a Winners gift card (which I thought was even nicer). She told me that they don't have a 'time limit' for these types of return/exhanges, as long as the item still has the tags on and has not been used. I have since returned to Winners and bought a lovely artificial plant for myself with the gift card. It wasn't at all hard to find something for me there... they have an awesome selection at incredible prices!