Our first experience was a disaster! Custom Maids representative Miranda left the apartment in a mess (didn't clean window sills, the desk, hardly dusted and had to had outstanding areas pointed out to here before she left). Found items on the checklist that were checked as done despite clearly avoided. To our surprise we have discovered damage after her departure that she attempted to mask and failed to acknowledge to date despite photographic and video evidence. The person provided by the company to assess the damage turned up with a camera with flat batteries and implied that our 1 year old daughter might have been responsible for the damage caused by improper use of our Dyson hoover. General manager not helpful and rude to us after alleged damage announced. Very unprofessional, wouldn't recommend nor use again.
- Approximate cost of services:
- $100.00
- What could this company do to improve their services?
- Close down.
- Any advice to offer fellow homeowners facing a similar project?
- Get your cleaning done by somebody else.
- Company Response
Dear OK in Toronto: We are very sorry that your first experience with Custom Maids was not as positive as you had hoped.