Walter in North Mississauga in Mississauga

Faulkner's after sales service is outstanding. Just under a year ago we purchased a stainless steel Samsung fridge from Faulkner's. We are always very happy with the great service we get when we go to Faulkner's to make our purchase. They listen to our needs, they know their products, they work with our budget and they help us make the right purchase decisions. But what is really outstanding about the folks at this store, they don't just say good-bye and see you later once you make your purchase. We had some surface rust come out on the freezer door of our new stainless refrigerator. An unusual thing but it happened. So the process is - call the manufacturer make the warranty claim and have the problem fixed. Not the way it really is. After being ignored by Samsung for over a month they finally told us too bad, but not covered. We went back to Faulkner's explained the problem and after some very persistent work on their part, the problem has been taken care of. Not sure what we would have done had Faulkner's not been there to help us. Thanks. You guys are the best - before and after the sale.

Two years ago my wife and I began replacing old appliances in our home. We went to Faulkner's for the first purchase on a recommendation from a friend, and we have gone back for every purchase since. Why? This is a retailer who understands and delivers great customer service, before and after the sale. Faulkner's has helped us with a gas stove, microwave, dishwasher and a washer and dryer. Each time they listened to what our needs were and sold us the right appliance for our needs and at a great price. They also delivered and installed like true professionals. All of the appliances have worked worked very well, but we did have a problem with the washer. The manufacturer could not deliver a replacement for the defective part within a reasonable time period and they were not anywhere near concerned about rectifying the problem. Faulkner's on the other hand, stepped up to the plate and fix the problem in 48 hours even though they did not have to. Our refridgerator is the last appliance we need to replace. No doubt in our minds as to where we are going to buy one. Great customer service is so hard to find these days, but not at Faulkner's. They delivered it every time we asked.