k.s. in Ottawa

I was extremely impressed by the service provided to me by OWLS and if I could leave a score higher than 10 I would. The most important thing that came across after dealing with OWLS/Nate was that he and his company seem to genuinely enjoy helping people, which is probably the most important thing a customer could hope for when dealing with a contractor. I called OWLS and talked to Nate around 7:00 PM on a weeknight hoping to set up a time for him to come out the next day. When I called he happened to be in the area and came right over! When he came I thought he would assess the situation and schedule a time to come back and do the work, but he did it all during the same visit. Basically, before I went to bed the wasp issue had been dealt with. It was the most responsive customer service I have ever received when dealing with a house issue. I would definitely recommend OWLS.

Insultechg did a good job. The estimator was thorough and very professional and quoted us a very fair price. His estimate was lower than the competing bids. The installers arrived on time and completed the job efficiently, but they didn't leave the job site as tidy as they could have and they had some mechanical problems with the blower machine while here (the engine was over-heating and stopping), which was not ideal for them or for us. We couldn't pay with credit card either, which was also inconvenient for us. I would have liked if they could have reviewed the work that they completed with me before leaving - to confirm that everything was done and to tell me how everything looked and went in the attic. I'm sure the work was all completed, I have no reason to think otherwise, but it would have been nice to hear a bit about it. I could have asked more questions before they left, but it slipped my mind to ask about certain things. Overall we are happy with the job that Insultech did.

Put simply, Fireplace West are pros. I feel very fortunate that this type of expertise is located within my area. Background :During the first winter in our home we noticed a significant air leak coming from our fireplace chase. I didn't really know where to start or who to call. I called Robin and it was the last phone call i had to make. Work done: To make a long story short, Robin and Connor came and extracted the old gas fireplace to see what was going on in the chase. Sure enough, we noticed that there was some insulation missing. Robin went the extra mile, purchased some supplies, and insulated all the voids that he could find with spray foam and bat insulation. He also tuck taped everything where there were exposed seams in the drywall or vapor barrier. He didn't cut any corners and went the extra mile. He then worked on installing the new and upgraded fireplace. Fireplace West did an awesome job, they maintained the existing stonework and didn't damage anything. They put a new exterior vent on the outside of our house and made sure it was well installed and sealed. Robin even put an extra bead of mortar around the fireplace to blend it in with the existing style. It turned out beautifully. Price: We booked Fireplace West in late spring/early summer and Robin quoted us a very fair price (special spring pricing). I actually called Napoleon to get some information on the features of the fireplace we were considering and also asked about the cost. It turned out that Robin was charging a very fair mark-up for his labor costs, especially considering all of the insulation type work he did as well. Overall: We couldn't be happier with our decision to call Fireplace West. We love our upgraded Napoleon unit and are confident that the air leak will be gone or greatly reduced come winter time. FW did really, really good work for us and I would not hesitate to recommend them to anyone who has fireplace work that needs doing. Thanks FW!