We are owner for the 2nd time and we bought our second home from Pacesetter. The service, help and experience offered by Pacesetter for the building and purchase of our new home is definitely superior to what we experienced for our 1st house and went far beyond our expectations. Tara and her team were incredibly helpful and available anytime for our never-ending questions, doubts and changes of mind. Tara's team always welcomed us with a great smile and were always professional, always contacting us very quickly after any questions we had. I particularly appreciated their transparency. Tara explained everything, every steps, every extra-money or addendum, changes or additional aspects that could occur. She made the process of buying a new home very easy and reachable. We dealt with her during several months and from our very first meeting, (where we just made the wish list of our ideal home), to the painful process of selling our former house (where she always tried to give the best advice) to the delivery of our Pacesetter home, we were supported, led and guided by a wonderful team. Even after possession date, when Tara could have considered her job was done, Tara came to our place to visit and take some news, just to be sure we were satisfied and happy with this new house she helped us got. Two months later, we received a great personalized gift from her, a nice doormat with our name in it. So through all the steps of the process, from the first meeting to even after delivery, we felt cared about and special, not only customers. The general contractor, Bill, is as available as he is knowledgeable. He explained all we needed to know and even more during the different walkthroughs. Besides, these walkthroughs allowed me to understand what Tara told us about the superior quality and features offered by Pacesetter compared to other builders. Bill showed and explained us all of them and it was a good thing because we knew where our money went and why. Bill answered all of our questions by email super quickly. I was happy to see him during possession day. He really wanted us to be satisfied with everything, even the smallest aspects. Overall, I can only recommend Pacesetter. Our whole experience was easy, everything went smoothly, thanks to Tara, her team and Bill. I perfectly visualise myself growing old in this house but if, for any reasons, we need to buy another home, we'll definitely buy with Pacesetter again. We absolutely love our new house and all its features and could not be happier.
- Approximate cost of services:
- $600,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Thao,
I could not be happier to hear that you were fully supported throughout the entire build and possession process by Tara, Bill, and their team. Your overall satisfaction is our top priority and I wish you many happy years to come in your new home!
~Courtney