Mark F in Milton

This is the second time I have used this company. I had aggregate steps poured several years ago which cracked in 1 spot during the warranty period. Master Concrete was quick to come look at the issue and correct it. Due to our positive experience with how the issue was resolved we decided to use Master Concrete again for a larger job. (Aggregate Driveway) Shortly after the job was completed and again within the warranty period we noticed several chips and missing stones in the driveway. We immediately reached out to Master Concrete to have it looked at. It took some time to have someone come out to look but Jennifer and Lucy made it out and agreed that what we were seeing should not be happening. Herc also made a trip out to see the driveway. Master Concrete arranged for the concrete company that supplied the concrete to also come out to see the driveway. They too agreed this was an issue. Master Concrete agreed to rip out my driveway and replace it. They would take care of all labor costs and the concrete supplier would take care of the concrete. All good right? Not quite. Because Master Concrete was having similar issues with the supplier's concrete they decided to switch to another supplier. When this happened the supplier decided not to honour their end of the job which of course was the concrete. CUSTOMER'S FIRST Master concrete is now on the hook for the entire cost of the job which includes ripping out the 4 car driveway, re-forming, re-pouring and finishing. This is all out of their pocket! Obviously, not having any issues to begin with would have been ideal, however the true test of a reputable company is one that stands by their work and looks out for the best interest of their customers. (This is the type of company I want to deal with) I would recommended Master Concrete to anyone looking to have concrete work done. Thanks to Jennifer, Lucy and Herc for standing by your work and keeping your customers happy!