PURCHASED A RANGE AND PAID FOR IT MAY 15TH. After many many emails to their so called customer service and their warehouse locations I finally gave up trying to get my range which they were paid for. After nearly 2 months they kept saying it was on its way from their west end location to their Scarborough location and then it would be on the truck to me. The customer care people tell you it has been shipped and then when you phone their warehouse people they tell you that no it hasn't and is still sitting on their floor 2 months later. No one cared and the West end location finally told me they did not know if or even when I would ever get it. Hard to believe but true. I have never in my life had service (or lack of it) like that. They were very generous and said that they would let me cancel it after they had my money for a couple of months and they would not penalize me. I thought that was a good one, they won't penalize me when they took my money and didn't care if I ever got it and told me on more that one occasion that my range was on the truck on its way when in fact it was still sitting in their warehouse. NEVER AGAIN! HORRID SERVICE, AND ABSOLUTE NIGHTMARE ! I HOPE THEY DO INDEED POST A CREDIT TO MY VISA. WE WILL SEE, WOULDN'T TRUST THEM AS FAR AS I COULD THROW THEM.
- Approximate cost of services:
- $1,000.00