I read about 5 star cleaning on Homestars and decided to give them a try. They were respectful of my home, punctual and courteous. I had my upholstery, carpet and and a rug cleaned. I would recommend them, however, being perfectly honest, I wish they had taken just an extra minute to be more detailed. I had pointed out that there were a couple of spots on my carpet that were of concern to me. Their response was that these were made by nails and could not be removed. Once my carpet was cleaned by them I got out the marks myself. The job was quoted on email as one price. Once the job was completed I paid $335 which was higher than originally quoted. When I asked why, I was told they had to shampoo the carpets. I wish they had told me that originally. All in all the job was done well, just a couple of complaints.
- Approximate cost of services:
- $335.00
- Company Response
Thank you so much for your business and your feedback. We take Our customer satisfaction very seriously and we do our best in providing top quality services. After assessing the cleaning needs technician and homeowner decide together what the kind of cleaning package to go for. In this case with extra services needed price changes slightly. How long cleaning takes does not necessary reflects the quality of cleaning. We are looking forward to provide our services to you again in future. All the best, enjoy your summer. 5 Star Cleaning management Team