Consumer?s Choice was a disappointment for us, especially after all the good reviews we read. We had three windows replaced brick to brick. Their window quality seems good, but we encountered a lot of problems, maybe because we have an older house that requires non-standard issues, beware, if that is your case. There was no communication among departments about our concerns. As soon as they took the initial fee, we could never get hold of anyone who knew anything. The windows now look good in the inside because we bothered to buy the proper sills ourselves, but the aluminum siding on the outside is full of screws, definitively not a nice job. Postscript: I must say that when Consumer’s Choice learnt about our discontent with the final aspect of the windows, they responded quickly and took the steps needed to rectify the look of them.
- Approximate cost of services:
- $0.00
- Company Response
Following the posting of our initial response to Mrs. Garcia’s concern, we were contacted by her directly. We reviewed the file immediately. Our records did not indicate any service requests from the customer in fact, a completion certificate was signed confirming the customer’s satisfaction. As a result, we would have no concept of any concern the customer may have had. Mrs. Garcia assumed from her previous experiences with other companies (NOT OURS) in the past that no one would come back after the account was paid. This however is not the case with Consumers Choice. A service call was immediately booked to resolve the outstanding service concern. At Consumers Choice we pride ourselves in our excellent customer satisfaction record.