Martin

Extremely disappointed with the standard of service received from the Hamilton branch: - everything was fine until we placed the order, the salesman was helpful and informative and gave good advice, however.... - the process from ordering to installation of a stair runner somehow took 3 or 4 months - it took 4 different installers to come out before they could find one that could actually install it - and although it was a curved staircase, not exactly unusual and there was no indication that there would be any issues - the third installer left the job half-finished because he didn't know how to complete it, the fourth guy had to start from scratch - the salesman consistently over-promised and under-delivered and communication was poor; it always had to be me following up - the only thing that was efficient was the prompt billing (and they ignored our request for a discount based on all the inconvenience we had to put up with) - at least we ended up satisfied with the end result, and we like the carpet - but what an absolute gong show to get there...

The main job that we asked Stan to do was to upgrade our closets by removing the old racking, and installing the new, plus removing the old mirrored doors and installing the new. Stan was punctual and hard-working and we were very happy with the end result.

Couldn't be happier. What I liked about these guys was that their prices were on their website and you could estimate upfront what the cost would be. They arrived on time and were pleasant and polite - their quote was very reasonable and what I expected. It couldn't have been an easier transaction and I would recommend them in a heartbeat.