Lynn in Toronto

When we had a minor backup in our basement floor drain which we suspected was caused by tree roots outside of the house, we contacted Vitaliy based on the positive HomeStars reviews. He got back to us immediately and was onsite the next day. During the inspection, he ran a camera down through the drains and confirmed that we had a blockage in the drains on the outside of the house, likely caused by tree roots. He gave us a quote on the spot and was able to start work the next day. To access the drains, he advised that they would need to remove some of the panels from our front porch but that they would be able to tunnel under the front stairs, interlocking stone and retaining wall to minimize damage to these areas. The crew was very efficient - they were able to replace the damaged section in 1 day so we could use our drains as quickly as possible. They then replaced the rest of the drains to the city connection on the second day. They cleaned up very well and we only have to replace a couple of floor boards on the porch and install some grass in the spring. I would highly recommend Vitaliy and his team at Master Drain & Water. They were responsive, efficient, neat and the cost was very fair in my opinion.

We discovered a skunk living under our shed. Called Ken and he came the same day to assess the situation promptly and offered a few options. We decided to have him trap the skunk and release it elsewhere while we filled in the area under our shed to prevent another skunk from moving in. Only took one night to catch him and Ken was back in the morning to relocate him.

Polite receptionist and quick service but the eaves were not cleaned to our satisfaction. We called back to let them know and they will be sending a crew to complete the job. Good customer service.

We initially contacted Mike for a quote a couple of years ago because of the positive reviews on Homestars. Not only was he a genuinely nice guy, his quote was extremely competitive. When we had saved enough money to get started, we contacted him again along with 2 other contractors. He honoured his original quote with a few additional requests on our part. Within a month, the work started. We live in an old house (built in 1920) in the West end of Toronto. The scope of work included the demo of the existing DIY reno that the previous owners had done; digging up the concrete basement to replace all of the drains; spray foam insulation; adding a bathroom, laundry room, bedroom, furnace room and living area. We had a few issues trying to finalize the layout given some beam/height restrictions but Mike was very patient with us. We also had a few scope change requests (decided to replace our furnace and upgrade some of the materials); he was very reasonable and did not charge a premium for out of scope items as some contractors do. On the flip side, there were a couple of things included in his scope that we decided not to do which were credited to us without us even needing to ask. The quality of work was outstanding. Their trades people were very pleasant to deal with as well. In terms of timelines, the project was estimated at about 8 weeks and it took about 10; some of the delays were a result of the change requests that we had made so completely our own doing. Mike was always very approachable and reachable throughout the project. No significant issues came up during the reno which is surprising given that it’s an old home. I wouldn’t hesitate to recommend Mike and the Sonoma contracting team.