Gordon

Bit slow between contract signing and work commencement. However, once started the work was done quickly and well. Some missed clean-up was corrected the day after it was reported. Quite happy with the people and the work

Booked appointment - described problem on the phone when booking as Touchpad controls not working. Technician was an hour late. After arrival, the Technician looked at the dishwasher and control panel and touched the buttons for 30 seconds then completed his diagnosis -- "Touch pad is broken". Remainder of appointment consists of technician spending 15 minutes waiting to talk to senior technician on his cell phone to get quote for repair. This service call was thus a paid quote. I derived little value from the service. Suggestions for improvement: 1. Better triage and provision of explanations when booking the appointment would be a much superior service (this is available from other companies in the area.) 2. Actually meeting promised time commitments or at a minimum some notice when they are delayed would reflect an expected minimum level of service. 3. Some actual diagnosis and troubleshooting (e.g. removing the touch pad cover) would provide some assurance that the technician is actually trying to solve the problem and that the client is receiving some value for money spent.