Home build- Could not care less about you
Pacesetter is a builder I will never recommend to anyone. Initially, my spouse and I had a wonderful experience with the sales team. That's what sold us on building with Pacesetter. Dan Gibson and his team were amazing. We built a Maddy II home. We had dreams of building our second home with Pacesetter, the next time would be a Gabriel model. Now we would probably build with any other builder as long as it isn't Pacesetter. Once you sign the papers and begin the build of your home, thats when Pacesetter gets you. The quality of our home is pretty dreadful. I don't think I could find another company that cares less about their customers after you've paid money and started the build. During the build, a lot of mistakes were made. Pacesetter can't even hire competent trades companies to produce quality homes. Our tile had to be ripped up and redone, fireplace was wrong and had to be redone, staircase railings were wrong and also had to be redone. Maybe if the company hired better trades they would actually save money . Our next-door neighbours who have also build with Pacesetter had also experienced a lot of problems with their home. Our close friends were looking to start building their home a couple months ago, and we made sure they didn't step foot in the Pacesetter show home. We are willing to give up the $1000 referral bonus just so that anyone and everyone we talk to about building can avoid the disappoint and troubles we have had. Our friends went into the showhome beside Pacesetter, and now they are the happy owners of a Bedrock home. Pacesetter's seasonal department doesn't even have the courtesy to pick up their phones. Every time we've tried to call, it just goes to voicemail. We are lucky if we even get a response back via email. We had mentioned at our one year (March 2016), that there were concrete splatters on our garage door, as well that our driveway was done extremely poorly, there were cracks and chips in the corners within weeks, and it looks like it's a 10 or 20 year old driveway. My spouse and I have been contacting Pacesetter since March (via email of course since the phones are never answered) to get these issues fixed as promised as a 1-year fix. But of course, nothing. As well, our rough grade wasn't even submitted last year. Also had to get that done as well. But at this point, we are hardly surprised.
- Approximate cost of services:
- $470,000.00
- Company Response
Hi Cassy,
I appreciate you taking the time to voice your concerns and I would like to apologize for the disappointment you’ve felt with regards to certain aspects of the build process. To begin, I understand the frustration that comes along with items being completed incorrectly by hired trades. Pacesetter strives to provide a high quality product to our customers and, as a result, we are constantly revisiting and evaluating each of these trades in an effort to ensure a satisfying final product. Your concerns are a high priority to us and have been noted. In reviewing your occupancy report I am grateful to see that the issues listed above were rectified prior to possession.
In regards to your Seasonal concerns, I can tell you that we have taken giant steps towards streamlining this process; we have now introduced an exclusive department that works solely on completing Seasonal items. I see that your rough grade was completed within the designated time frame and was finalized on May 18th- if you have any outstanding seasonal concerns please feel free to contact me at pacesettersales@qualico.com.
Lastly, I spoke with my Warranty manager regarding all of your claims. She has informed me that your one-year appointment was completed in March and that the concrete splatter on your garage door has since been removed. Furthermore, the Warranty department was in agreement with you regarding the state of your driveway and a repair has been ordered. Again, if there are any other items that you would like to have addressed please do not hesitate to let me know.
Thank you.