Jason in Markham

John and Andre showed up on time for the appointment, and the final amount they charged matched the initial estimate. They did a very clean and professional-looking install of our dishwasher. They also cleaned up any debris from drilling holes in the cabinet. The installation of the new water line to the ice maker was also done very cleanly. Both dishwasher and ice maker have been running well since the install a week ago. We would gladly hire them again.

We had a great experience hiring Penguin Basements. Rick, the initial sales consultant, provided us with a detailed design and took the time to answer our many questions before we committed to hiring them. Amy, the interior designer, spent more time with us going through the finishes and accessories for our basement than our original builder did for the rest our house. Robert, our initial acting project manager, ensured our project started on time and kept on schedule while Juliano, our assigned project manager, was recovering from an accident while on vacation. We have worked with smaller contractors in the past who abandoned the job for various reasons, so we were happy that the Penguin team is large enough that they can back up one another in case of emergency. Both Robert and Juliano ensured the project went smoothly from start to finish and kept us in the loop whenever we needed to make adjustments to the original plan, like moving ducts to minimize bulkheads and moving walls to maximize usable space. They were both extremely responsive and accessible at most hours of the day and even weekends. They scheduled the various trades and deliveries so that we reached substantial completion in just three weeks, even though they originally promised four to five. There were no unexpected costs that we were forced to incur during the project. They were also very accommodating of last minute requests that expanded the project scope, like upgrading our main floor powder room to look as nice as our new basement bathroom. If we had another basement, we would hire Penguin again. Many thanks to the entire team for a wonderful experience!