Bob in Toronto

I purchased custom door through Lowes. The 'prehung' door arrived as a 'kit', which I had to assemble and then hang. the door jams and stops were not cut correctly so they wouldn't go together square. I put them together as best I could, figuring the caulking and trim would hide the problem (it is after all a basement). I then realized that the door had three hinges. But the jam only had two. they will not refund any part of the cost - but offered to send me a new door jam if I feel like ripping apart my door and trying to rebuild the kit again - yes - not a new kit, a new door jam. Mickey mouse company. POS products. Crappy service. Lowes is even worse. Go with a reputable company.