Tuckeredmama in Oshawa

My 6 year old Kitchenaid oven walls had warped outward, causing the original oven racks to not have a wide enough span to accomodate anything sitting on it with weight (i.e. 24 lb. turkey!) I contacted Kitchenaid "customer service" and their only "solution" was to have a $112 per half hour service call, which would've amounted to them suggesting I purchase a new stove. I rejected that idea, and called Oshawa Appliance Parts to see if they could offer a solution. The owner was very assisting on the phone, and asked for me to bring in the oven rack. An attempt was made to "stretch" it on the vise, but width necessary wasn't successful. He then took a look and found another oven rack for me to try. When I asked how much I owed him, he said "no charge, we don't know if it will work". I replied he had to charge something for the time he had taken with this problem. Oven rack fits perfectly, went back and got another one. He wasn't going to charge me for anything ..... !! I gave him some money and told him that I wanted this place to be open forever. If you have any problems with any appliances, small motor things, etc. this is the place to go! It might take some time, but they are very knowledgeable and have great fixes! A few years ago, I had the stove knob on the same stove crack. I called them to see about it, and they had come up with a metal insert to put in them so they would never crack again. I took all 4 knobs and had them done ... I believe it costed about $20 total whereas a new knob was $40 and still plastic. Highly recommend this place!!