Rebecca

We have a KitchenAid microwave/oven combo and out of nowhere the microwave turntable motor started running when the microwave wasn't on. We tried going through KitchenAid first, but the company they put us in touch with quoted $500 for the repair without even having a service technician speak to me on the phone (much less actually come to my house to diagnose the issue). I called Evgeny at Arni because of the good reviews just to get a second opinion. Even though I wasn't initially calling to schedule service with them, he took 15 minutes out of his day to discuss the issue and provide his thoughts as well as the actual cost of the repair that had been quoted by the other company. I was so impressed just with that call that I booked them to do the repair. Benny and Evgeny came to my house right at the scheduled time with a bunch of parts already ordered. They spent the entire day, from 10-6, trying everything they could do to repair the issue, going above and beyond and making every effort to fix our appliance. Ultimately nothing that they tried on the first day worked, so they didn't charge any labour for the entire day's work, and booked an appointment to come back after hours (to accommodate my work schedule) a few days later. When they came back, they managed to figure out what the issue had been after all and now we are celebrating not having to replace a very expensive unit! I was blown away by the dedication of these guys to figuring out what the heck was going on with our microwave/oven combo and by the upfront honesty with pricing. I would not hesitate to recommend Arni Appliance Repair to anybody needing appliance repair. It is so hard to find good and honest contractors, and these guys are truly one in a million. Cole's notes: Extremely fair pricing, very honest, right on schedule and hard working. Thanks so much guys!