We purchased a mattress set online from Leon's. I haven't had the best luck with Leon's I'm the past in terms of quality of products but this is a mattress made by a third party and it's been years so maybe they've improved right? WRONG! Delivery was set out for about a month later. I work away a few months at a time. My partner arranged the delivery. Seems easy enough. After waiting for 6 hours the mattress finally arrived! The delivery driver came to the door and requested a paper imprint of both our credit cards (we put it on 2). My partner explained that I work away for months at a time. The driver called his manager but no go. They got back in their truck and drove off. AT NO TIME during the online purchase was this stated... and when my partner arranged delivery this was not explained either. Needles to say I called and demanded a full refund. The "customer support" was rude and sarcastic. NEVER AGAIN. The Brick here we come!
- Approximate cost of services:
- $1,800.00