Alexander in Ottawa

I went through a few companies to get a quote to get a new ac installed and when i finally found this company through the Lennox website, i sent them a message on a Saturday afternoon and received a call within 10 minutes from John. Of to a great start! He was the first who could explain to me in details how the ac worked, how the efficiency can be calculated and based on my situation, suggested something that would be perfect for my house. He came a few days later to take measurements of the house, check the furnace and confirm that i could get the efficient AC i wanted and that the rebate would apply for Ontario. I started looking into other Lennox products that they could install and by the end, i decided to replace my furnace, water heater, humidifier and get an hrv installed! They were ready to install 3 days later. (all this was being done over the weekend so thank you John for giving me part of your time off!) They arrived right on time and made sure to use a carpet upstairs from the entrance to the basement. Jordan and Nick were great and got the work done in 2 days. They even noticed the water heater they had installed had a dent it in, took it out and brought in a new unit. The owner (also called John) came by the first night to walk me through the system and to discuss what was left to be completed and made sure i understood everything and was happy with it. Then once everything was installed, he came back to make sure everything was working and we were happy. I had an issue with the placement of the exhaust pipes and he had his guys come in the next day and move them to the other side of the house with no extra charge. He even took the time and help with a gas leak coming from my meter to determine the meter was old and needed to be replaced. I called embridge and they came to replace it right away! One thing i want to share is there commitment to servicing their customers and that they will never become a national company. He does not want his company to become faceless like so many that have gone national and hire technicians who have no experience. I would recommend this company to anyone who needs any work done for the ac, furnace, air quality or water heater for their house! Thanks guys!