AB in Toronto

Last month I phoned 1-800-Got-Junk? to price removing 3 cubic yards of earth. Friendly & cheerful Jeff told me pricing would be confirmed on site - but so that I'd "know what to expect", he said 3 yards of earth, spread 1 foot high, would fill about 1/4 of the 8'x10'x4' truck bed, & should cost $158. He said a truck could be here within 2 hours, and urged me to book it immediately. He was very convincing. On arrival, however, the driver said the job would cost $338 - since earth was priced differently! After I explained that Jeff had clearly discussed EARTH, he offered to do the job for the $158 I'd been told. But when he phoned his Manager, the price flipped back to $338. Is this their alleged "Up Front Pricing": tell me one thing, then another, then another, then another? However, by that point I just wanted the earth gone; so, I agreed - but I'll never use Got-Junk again. As people say: 'Burn me once; shame on you. Burn me twice; shame on me.' A few days later, I phoned Customer Service to discuss their bait-&-switch routine. Friendly & cheerful Steve said he'd inform his Customer Experience Coordinator & someone would phone me "within 1 business day & get this thing resolved." Nobody phoned. 3 days later I phoned again, & spoke to friendly & cheerful Isabelle. She listened, put me on 'hold', & then returned to say her Coordinator was away from her desk, but would DEFINITELY phone me before the end of the day. Nobody phoned. Since EVERY SINGLE THING I WAS TOLD ON THE PHONE WAS WRONG, are Got-Junk's employees incompetent - or are they . . .? Did someone at Got-Junk remember Shakespeare's line, "One may smile & smile & be a villain", and paraphrase it to 'Kill 'em with kindness, but jack up the price at the door'? Whatever the case, I stopped phoning Got-Junk. Instead, I warned my friends - & now I'm warning you.

Because we were having problems with oddly noisy pipes in a couple of locations in our house, I checked out this website, and discovered Flavio's many positive reviews. I phoned him and, surprisingly, was able to speak to him immediately. He came over to the house later the same day, thoroughly investigated the problems, and correctly diagnosed one as originating with our rental water heater, and offered viable and cost-saving solutions for the other. He was prompt, courteous, thorough, and accurate and his price was more than fair.

Because we were having problems with oddly noisy pipes in a couple of locations in our house, I checked out this website, and discovered Flavio's many positive reviews. I phoned him and, surprisingly, was able to speak to him immediately. He came over to the house later the same day, thoroughly investigated the problems, and correctly diagnosed one as originating with our rental water heater, and offered viable and cost-saving solutions for the other. He was prompt, courteous, thorough, and accurate and his price was more than fair.

Before discovering Stained Glass Services, I waited months and months for my glass projects to be started so, I decided to look for a different glass artist/studio. That's when I found John at SGS. He has been very easy to work with, his prices are appropriate, and his time lines have been excellent. He also has some wonderful work on display, and always ensures that the decisions we make for custom pieces are aesthetically and functionally sound. I've been very pleased with the quality and timeliness of his work, and definitely recommend him.

We found Milorad and John through this website, phoned them for a quote, and they arrived the same day to price the job. They were able to start within 7-10 days, and did excellent work. I'd describe them as honest, reliable, hard-working perfectionists who actually enjoy and take pride in what they do. They took the time to complete the various projects carefully, and John, in fact, did some amazingly intricate cutting. They were constantly looking for ways to exceed our expectations and provide us with more than we were paying for. In addition to producing quality work at an excellent price, they were always very cheerful, kind, patient, helpful and extremely polite. It was a pleasure to have them working in our house!