Denis in Kemptville

Ordered a part from RA which took 13 weeks to deliver rather than the approx. 10 days shown on their site. Tried to cancel on multiple occasions because my daughter was moving out of the apartment where the appliance was located and realized it would not arrive on time but had no success. Now I am stuck with a $43 piece of plastic that I have no use for. Will never use them again and feel like I was had. Be very careful if you have to do a "Special Order" as your ability to return a product (even if they miss the approx. delivery date by more than 11 weeks) is non-existent even with plenty of warning in advance being given to them. Overall has been a very disappointing experience with their call centre as usually their local stores our much more responsive. Update to above review - I received an email from their Head Office giving me permission to return the item for a credit. It never should have gotten to this point but at least some progress was made in the end.