Charlene in Toronto

Can't even begin to explain. To make a long story short, we have been waiting for our bed for just about 3 months now. They have zero customer service. Finally were told that our bed was coming. Waisted an entire Saturday afternoon and night waiting for our delivery so excited to receive our bed only to call the courier and find out that the headboard was not at the warehouse so our bed wasn't even out for deliver! Are you freaking kidding me! No phone call, no nothing. Unbelievable. After days of talking to the store demanding our bed it was once again out for delivery to us the following Friday. I was told the piece was there. I left work early to ensure I was home. When the delivery truck came, I couldn't believe my eyes, they only had 1 piece of the bed!! How is that even possible? How stupid is a company that they would still make this mistake knowing our issues with them?? I just can't even comprehend it!! I was so dumb founded I could barely speak. The anger and stress and disappointment I have felt dealing them is unexplainable. It is now week 2 of a messed up delivery and still no explanation and no bed and no refund or compensation of any kind. I am seriously considering taking this to a prominent Toronto news station to air this story. Enough is enough!!