Save your money and hire a different company,,,, any would be better!! BEWARE OF LACK OR SERVICE AND EVEN WORST CUSTOMER SERVICES I AM HOPING THIS WILL PUT A FIRE UNDER KEN, KATIE OR JUSTIN.... SOMEBODY WHO MIGHT CARE ABOUT THE QUALITY OF SERVICE AND CUSTOMER CARE........... This company is owned by some guy named Ken who would rather send out non-sense emails (he might even think hes funny) and make excuses as to why they don’t show up,,,,or missed some clients..... never do they return phone calls nor emails. This self proclaimed professional should never write another email and hopefully the BBB will prove to him how to fulfill the contract agreements and run a professional and dependable company. With every snow storm no show but multiple emails with promises and excuses as to why they can’t show up in Barrhaven and states empty promises that they will show up..... but they never do..... don’t waste your time calling or emailing them, they do not reply and do not send out a tractor to actually snow blow,,,, If you’re lucky enough for them to show during a snow storm or just snow , they leave more snow behind on the road in front of your driveway or blow it onto the sidewalk which you know for sure it will end up back at the front of your driveway and of course they will not return to clear it !!!! Argggg Attached find a photo of what I mean of snow left behind and city plows put back onto my driveway. The snow fell Sat and Sunday. Tonight is Monday and they still haven’t show up to clean but of course we have received 3 emails stating excuses and broken promises that they will clear up all those missed and forgotten ,,,, but here is what was emailed to us on Monday @ 135 pm......... "Clean Ups Update We would like to advise all customers that we have given all missed laneways/plow dumps lists to "Carl" he will be sending out drivers to handle these issues. Our Shovelling Manager will also be dispatching shovellers to deal with any missed walkways. Update: Drivers are out catching up on areas where City Graders arrived late. All dumps will be addressed today by 2pm. We did have a few drivers who didn't show up, we will be getting drivers out today to address those routes." UPDATE... Today Tuesday, still snow at the front of my driveway and NO reply to my emails.......ARGGGGGG!!!
- Approximate cost of services:
- $335.00
- Company Response
Wow Pat,
You’ve mentioned over 4 people who have ‘worked; with you this winter. All my staff have done there jobs trying to please you. Bottom line is we ARE out there as fast or faster then any competition out there.
‘Useless’ Emails? No other company keeps there customers ‘in the loop’ as much as Metro does.
I’m ‘some guy Ken’, 25 years doing this....is going personal ‘shots’ really helpful here? Harsh!
Ken