Theresa D

I called in to Whirlpool on Monday 2 weeks ago to get my oven fixed and said they would send TAS. Went online right away to see who was coming in and looked at the reviews online I was worried about this company. I got a call that afternoon saying that they wouldn't be able to come the next day as they were fully booked, which I understood. They told me the tech would come on Wednesday between 1-4 and I was happy with that. He arrived that Wednesday around 3:15 and and managed to know what exactly was wrong with the oven. He said he needed a part so he told me that the front office will call with an estimate, but I needed to get the part as soon as possible because I couldn't wait until next week for the part to come in so the tech called the office and asked them to get the estimate on the spot which I then accepted and it was ordered that day. The part came in the following day and got a call to schedule another appointment. I know this would usually take up 4 days to come in but I was surprised it came in that fast. The tech came back the next day and installed the part. It was working again and he said that if there are any problems with the oven to call back right away and that they would take care of it. I'm happy I stuck with my gut with this company even after reading the reviews. I am a VERY happy customer and will definitely be calling this company again if there are any problems with my appliances. 5 Stars for TAS!