Marie in Cedarvale

We had a sewage backup in our house - as it turns out, tree roots had invaded our sewer line. Bosco had a technician at the house in less than 2 hours. He diagnosed the problem quickly but was unable to get the roots out because of the size of our pipes (it's an old home). Nonetheless, he was able to get things moving temporarily and saved us a flooding. Further work needed to be done to clear the roots more definitively. His proposal was in line with those of a couple other companies we consulted, but his price was much higher (over $1000 more). We were very pleased with the timeliness and his professionalism - price is really our only strike against them.

Our main sewer line was blocked, and snaking revealed a huge tangle of roots nearly completely occluding the pipe. Unfortunately, our house did not have appropriately-sized cleanouts to deal with the issue. DrainWorks had a team out the same day to inspect and snake the line. They proposed installing proper external cleanouts and then removing the roots. The proposal was in line with other estimates we had obtained, but at half the price. The work was completed in a single 9-to-5 day, and they even replanted a bush that we thought would be lost. They also sent a technician back that night to snake the line again for us and point out where potential problems might arise in years to come. All company representatives were courteous, friendly, thoughtful, and took time to explain the options and alternatives. Though I certainly hope never to have to, we would definitely use their services again.

Very helpful, came out promptly and did the work on the spot, changing several locks, gave excellent advice steering us away from the more expensive options that we didn't need.

Margarita was lovely to deal with, and gave targeted advice on the room we were trying to decorate. She helped pick out furniture and the room looks bigger and brighter as a result!

We were surprised to hear that modifying a small part of a weight bearing wall in our kitchen would require a permit. Rocco was very responsive and clearly very familiar with the task. He delivered the permit in the promised timeframe and answered all our questions thoroughly.