Prime Decks did an excellent job on replacing my old wooden front porch. Alex was very good to explain the details and he gave me an accurate quote which was a very reasonable price. Alex was wonderful to deal with and he paid attention to every little detail. Thank you Alex for such a wonderful job.
Thank you for choosing Prime Decks!
Do NOT use this company, they do not stand behind their work or what they tell you! They paved my driveway July 2018, March 2019 I had a crack about four feet long. ONLY after FOUR calls, all they did was come on Aug 2019 and do a minor repair. They did promise to come back if it cracked again. It cracked again April 2020 in the same place. They said they would come by and do another repair. NO SHOW< NO ONE CAME!! So now Feb 2021 I have a crack that is the full width of my driveway and the crack is 1/2 to 1 inch WIDE. The last time I had my driveway paved it lasted for 15 years, of course it was done by a different contractor which I will try and find again. DO NOT USE THIS COMPANY, IF SOMETHING GOES WRONG YOU WILL BE SORRY AS THEY WILL DO NOTHING TO HELP FIX IT.
Hi Jocelyn,
Thank you for providing us with your feedback. We are in receipt of a number of your voicemail messages, calls and emails. Our records show that we revisited your house a couple of times to repair the crack, within your one year warranty period. As you are aware, our paving warranty lasts only 1 year due to the natural seasonal changes that occur in our Canadian climate. Cracks will happen over time, it is inevitable and as we discussed previously, we are willing to come and have a look at the crack and provide you with some help and support. We do stand behind our work and pride ourselves on excellent customer service and are willing to discuss your matter further, as we mentioned previously. Please call our office at your soonest convenience if you have any further questions or concerns!
