Ottawa Customer in Ottawa

We bought a SPENCER Office chair a year ago, then needed a pair, but the caramel colour we had was out of stock, so we bought two white ones. Waited a month, took them home and half the casters are forever locking up, not aligned, on both chairs, causing scratches on our floors. The original was $250, now $150, and can assure you the quality is noticeably different. Beware, you get what you pay for, and as many have noted, final sale, no returns.