Alex

Don't waist your time with metro your better off shoveling because that's what you'll be doing. Ken obviously changed the name due to all the horrible reviews he was getting at the start of the season. Horrible customer service, they never call you back to "solve" the issue. You'll never see the tractorsame out till 24 hours after the snowfall. If you get a email that the tractors are in your are or when they will be there, don't count on it till about 8-10 hours after that time. I once got a email that said "the trucks went by at 5am and we will be making second rounds later. I was puzzled because my lane was still covered in snow in the morning. Whoever rated this company at 10 on 10 recently, is probably a friend of Ken's trying to help him out. Everyone I talk to is extremely dissatisfied with the service. After 3 years with "Appleseed" I will not be using them again next year. I HIGHLY suggest you chose another contractor. ***edited after seeing Ken's response**** actually I am not a competitor, and I haven't been canceled. Know one ever called me back to solve the issues, I left messages with the person at the call center. I was never contacted back from a "contractor" like the call center said I would be. I am still a customer and if you are willing to give a refund, I will gladly take it. The steaks are still in my lawn, and you guys still occasionally come when you decide to. Thanks Ken, you seem to be a real class act!