John

We have had Atlas Care service our HVAC for over 20 years, and install a new HVAC system in 2011. (We are on an annual maintenance contract which I recommend because when your HVAC breaks its a big issue) Our A/C unit iced up at the start of the 2021 cooling season and Del talked us through steps to sort it out Saturday night and at our request inspected it Sunday Morning on Victoria Day weekend. He was very patient with our questions and clearly explained the possible causes and options. We are hopeful the cause is a combination of dirty air filter and closed floor vents from winter which limits airflow in the ducts and can freeze up the evaporator inside the house. Spotted a closed damper and pointed it out to us. Overall Del was extremely helpful in diagnosing and resolving given the long weekend timing. We are thawing out the system and hoping A/C returns to normal.

We have used Atlas for HVAC service plan since we bought the house 14 years ago, service has always been highly professional. Atlas just replaced our 19 year old system with new (York HE furnace,A/C, humidifier). Installation was a big job, but pleasant guys and excellent workmanship - all lines/wires dressed and tied town. They accomodated all my asks for pipe routing and even took away a 20yr old scrap water softener for me. Thanks guys, pro job.