We've been in our new home for 6 months. This is NOT a review about delays...this is about quality of the build and customer service. To start off on a positive... The salesperson (Gail) was extremely helpful to us as she kept us informed pre-possession. Gail was our go-to person when we weren't sure what to expect next or couldn't reach someone at Country Green Homes to answer our questions. Once we took possession though, things went South. Initially, the deficiencies were being worked on, but now that the other units are closing, the builder seems to be more busy collecting cheques than completing oustanding work. Communication with customer service is next to nil and we are quite frustrated with this and the quality of workmanship of the trades when they do come to do the work. Our deadline before we get Tarion involved is fast approaching and frankly we don't hold out much hope in that avenue either. Tired and frustrated.
- Approximate cost of services:
- $370,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?