We owned our fireplace for over 15 years. Therefore not surprising that it stopped working. We called Gasfix, they responded quickly and came to our house to see what they can do to fix our problem. As we expected the process was not easy and required a few service calls but the SERVICE and customer approach was beyond what we have expected. Dwayne Hamilton did an excellent job, he showed to us what customer service is all about. Our fire place is glowing with flames and heat. THANK YOU Glasfix Repair team!!!
- Approximate cost of services:
- $1,200.00
- Company Response
Thank you Kathy for your review and for having Gas Fix out to repair your Cambridge fireplace. As your unit has a mercury flame switch, you have two options when that fails. You can replace the entire unit with a new unit or upgrade the control system which is the less expensive option. You choose the more practical, less expensive route which was upgrading the control system and had a new valve, pilot assembly and piezo installed by Dwayne. As this Cambridge unit is a unique unit, it also required the fan relay as well. Though it took a few calls to resolve all the issues, we are pleased to know that your fireplace is glowing with both flames and heat. Should you require anything in the future, whether a fireplace, water heater, pool heater or furnace, please do not hesitate to contact us. ~ Jason ~