Chico in Toronto

If I have read experience from others, I would have saved a lot of grief. Similar story. The company was out of stock for the lamp I wanted and had to order from warehouse. (Didn't know it's the wholesaler's warehouse.) Two weeks later still no delivery. The store refused to refund my money even though I never even received the goods. The manager simply refused to budge and finally had to settle for an in-stock item which is more expensive and not what I really liked. Bottomline, expensive and horrible customer service.