The installation was terrible and the customer service was even worse. 3 years later we paid off the loan financed through Hygrade and found out there was a lien on our house. The nightmare never ends!
- Approximate cost of services:
- $13,000.00
- Company Response
Hi Sheila,
Thank you for taking the time to review us and for making us aware of your concerns. We are sorry to hear that we’ve fallen short of expectation in your eyes and appreciate the opportunity to address this. As far as financing goes, most of the loans through our two vendors are secured loans. Specific details of your contract would have been reviewed at the time of signing. It seems that there may have been some misunderstanding of the loan terms. We are still partnered with the same two financing lenders as always; Home Trust and Finance It (previously TD Financing). If you would like us to get in touch with them on your behalf or if there is any way we can help on this end, please let us know.