I ordered a couch and bed. Was told it was in stock and it was delivered the next week. Bed came with the wrong parts in the bed. The delivery guys took half the bed back and left the other pieces sitting in the room. Was proactive and called the customer service rep right away, instead of waiting for them to call me as I was told. Got Krista, who was very rude and unfriendly. Said had the right parts and would be in the following week and because they don not deliver in my area had to wait until then (which was another week). Left a message for the supervisor as it was their error they should fix it and not take 3 weeks to fix. I could drive to Montreal same day and get it myself. The customer service supervisor did not have the gull to do his job and call me back!! Guess he was too busy fielding all the other calls for poor service. Bottom line spent 4 days consecutively on the phone trying to call people (approx 2 hrs a day) as customer service is useless told me to talk to dispatch who told me to contact customer service and around I went for 4 days. Finally fed up called Montreal Head Office. Called 4 different people there. Within 5 mins of me hanging up Krista from customer service called back and said my bed parts would be delivered the next day. The bed parts that for a week straight she told me it was impossible as she does not have them. Hmmmmm! Bottom Line: Do not buy here as you CANNOT get a refund at all whatsoever!! I had half a bed frame in pieces in my room and they would not refund at all. Very poor customer service and no wonder as the supervisor Richard, is useless, and won't even call you back! For the price you pay for the furniture I expect much better. They keep claiming its not their department but another department (which in fact is just another person sitting right next to customer service). Dont buy here! You will regret no matter how nice the furniture is. You will loose more time and money than the cost of the furniture.
- Approximate cost of services:
- $3,000.00