they dont show up they have the gps but they dont show up it a real joke
The first year we used your service was with Appleseed and it was fantastic. You came in the morning and it was always done. Last year was so/so but this year, so far is awful. We had to shovel our laneway and the last snowstorm, we had to call to have it clean. We took picture of the work not done. Dale, we never know when and if your guys are going to come. Maybe you should focus on your clients a little bit more and less on your tractors
- Approximate cost of services:
- $350.00
- Company Response
Apologies for this Claude,
A few questions and maybe we can fix this quickly as I want you to continue to get the great service you've been receiving in past years.
Regarding walkway shovelling:
I sent an email out Saturday morning reminding all 'walkway customers' that we had well under the 4 cm threshold of snow thus we were not shovelling Saturday.
Did you receive this email and are you receiving all the notices we send to customers each storm?
Are you getting proper 'tractor alerts' when the tractor is near?
Anyway, I will look up your address today and review with the Area Manager and your driver to see what's happened the past week and timing and investigate for you.
Thanks for this.
Ken