Jen in Winnipeg

We ordered all our appliances and our sectional from Ashley Furniture on Regent. The sales people in the store were pretty good, got free shipping to our house but our first dealing with Ashley Furniture Customer Service was with the sectional we bought. When it was delivered, the pillows were all flat. I called them and explained. They said they would open a work order and ensure I get notified within 48hrs about a time when a service person can come. Well 48hrs past and still no call. I had to repeatedly call and almost yell for someone to finally come out which took 3 weeks. The service person was nice but all he did was put more stuffing in. Its been 2 years and the sectional cushions are pretty much flat. Now our microwave has gone and dealing with them again. I called them Feb 15th and they created a work order and it's now April 1st and I still don't have it back!! I have complained, called repeatedly and they are working on it but why does it take a month and a half!! They just keep giving me the same excuse over and over. I'm just exhausted dealing with them. Needless to say I will never buy from Ashley again nor will I ever tell my family and friends to buy from them. We even got the extended warranty on our appliances thinking that would help but no.