Andrew in Toronto

Hiring John Dima was a pleasure. Although we sought multiple quotes for work through HomeStars to replace an old and faulty builders-grade faucet, his estimate was the only one that required no back-and-forth for additional explanation (it was a simple job, but every other plumber required clarification) and no gradually increasing costs or complications. Most importantly, he was the only plumber who did NOT need to cut the tile around at the faucet opening to get access, which would have increased the price of the job substantially. He looked at the image I posted, quoted $500—very reasonable and among the lowest of the estimates we got—and we booked the appointment quickly via SMS. He responded promptly when I confirmed our appointment, arrived on time, worked quickly and quietly with his apprentice and finished the job exactly as he promised. The payment was completed easily using a mobile credit card reader, complete with a 90-day guarantee and a digital receipt he emailed immediately. An exceptionally pleasant experience with a plumber!