Repair to Outside Sewer Drain Blockage
Back in Nov. 2017 we had Outside Sewer Blockage. Upon a recommendation we hired "Drain Rescue" for the repair. It was determined that the blockage was beneath our flower garden. They had to dig down approx. 6 8 feet for the repair. During the repair they damaged our brick garden wall. The workers acknowledged the damage. I placed 3 calls to Drain Rescue - one in Nov. - one in Dec. and one in Jan. Each time I explained what had happened and each time I was told they would look into it. NOT once did we receive a call back. I called a forth time and they told me that they were Not responsible for "Cosmetic Damage" and there was nothing they could do even though they caused the damage. We are left with a $3,500 bill for the Drain repair and a Damaged Garden Wall which we will have to repair. The office staff at Drain Repair did nothing to alleviate our situation. They were quick to take our money and run. Would never ever recommend this company.
- Approximate cost of services:
- $3,500.00
- Company Response
Dear customer we are valuing your opinion about service that we provided at your location, we were completing a job regards your Drain issue that you had at your property and we repaired your underground pipes as it was mention in a contract, as well it was mention to you that we are not responsible for any exterior decorations at your property. Unfortunately underground job always takes some digging on a front or a backyard and jobs that are taking place outside usual involving removal of the barriers that are on the way to the broken pipes. It was our responsibility to fix Drain but we never mention that we are providing any landscaping services. The price that you mention above only disclosing a drain repairs that we provided to you. Regards Drain Rescue team.
