Good initial contact, unsatisfactory planning, satisfactory execution.
I Originally initiated a project on home stars to install a generator panel at my home. Initial contact from the owner of the company was good. He arrived on site and advised that they only do generlink installs rather than generator panels. I elected to go with a Generlink. I was sent a link from hydromottawa to pay for the meter pull, as well as a quote from the company for the supply and install of the generlink. The pricing was on the higher side of what I expected but the owner seemed to be on the ball so I accepted it. The unsatisfactory part came during the planning phase, I needed to prod or prompt the company for next steps. My impression was that I had a small job and it wasnt that important to them. I finally got an install date and all of that went well. The electrician sent to deliver and install the generlink was amazing. The Hydro Ottawa guys were also pretty cool. I never received any follow up from the company post install. I am planning a 200 amp panel upgrade in the future , but I dont think I would use this company again. I dont want to be a project manager and a customer.
- Approximate cost of services:
- $3,000.00
- Company Response
Good afternoon Jeff,
Our apologies that you felt like you were not a priority. This was certainly not the case.
The delay in your project was the inability to secure dates with Hydro to accommodate the work required. This has been an issue in a few projects since the strike.
Contact was made with them in a number of occasions, which did seem to speed up the process after speaking with a manager.
Once we received your "go ahead" thumbs up, we ordered the Generlink and received it within a week.
We take pride in servicing our clients and will continue to give the same transparency and work ethic on a daily basis.
Thank you for your business and we will be here for you, even if you have any questions in the future.
Best regards
Hyperion Electrical Ind.
