Don in Ottawa

This was my third year with Appleseed/Metro. I don’t do reviews, but since this seemed to be the year for all sorts of complaints and misunderstandings about snow removal companies, I thought I’d voice my opinion. I too started out with all the wrong ideas. I thought you guys would do a job that equaled my shoveling and that first year I often finished the job by shoveling off the remaining half inch of snow left after your snow blowing. Then a neighbour asked why I bother, was I getting stuck or did I just want a bare driveway? I thought about that and realized that the purpose of having my driveway blown off was so I could get my car in and out of my garage when I needed. The winter was half over and I realized two things. I pretty much was able to get my car off my property whenever I wanted and second, a bare driveway was something I wanted, not something I needed. Sure, there a few times, usually on weekends, when I was planning on going somewhere, but the city plows came by and blocked me in. These were few and far between, so I had to wait for an hour or two, but realistically I couldn’t expect you to park a tractor at the end of my driveway just waiting for one of these circumstances. The bottom line was your service allowed me timely access to and from my garage all winter long for a fairly reasonable price and without damage to my lawn. PS: That half to three quarters inch of snow left on my driveway after each cleaning usually melted a few hours after the sun came out. We’ll be using you again next winter.