Barry Brooks in

I have been a customer of Metro Snow & Ice Management (previously Appleseed Snowblowing) for the past 4 years. Previous to that I had contracts with two different snow clearing companies, which I promptly cancelled after the the first year. What was the difference between these companies and Metro? Metro has provided me with: 1) Timely e-mails regarding when, and how much snow was expected. 2) Plans for removal (including 2nd pass to remove plough dumps and allow for the removal of cars from the driveway to finish the job. 3) At least two complimentary visits to "tidy up" driveways. 4) Peace of mind - knowing that my driveway would be cleared in a timely manner. After dealing with two inferior companies I am pleased to report that my expectations were clearly exceeded. One last note: I am aware that some of Metro's customers complained about the additional charges for service at the end of the season due to the amount of snow we received. All companies do this. It was clearly indicated in my contract. In my opinion Metro's handling of the situation was more than fair and my service was not interrupted. I will be renewing next year. Barry Brooks