Pierrette C in

I am very disappointed in Premiere's unwillingness to compensate me fairly for a poor packing service & subsequent undue stress it caused me that they acknowledge. The packers left out 2 kitchen drawers filled with utensils + packed half content of 6 drawer dresser + packed my personal belongings, including undergarments, after being told it was ok to leave it in dresser--this was humiliating to say the least + inappropriate packing practice of artwork--not following own practice of special care--found in box with other closet items + only packed 8 pictures/artwork of 19--remaining pictures were left for movers to pack next day + lack of proper labeling--had to push/move/lift boxes to figure out content which was difficult for me, a 68 year old woman with a heart condition+ obstructed kitchen passage with 2 heavy boxes that I had to push + missed content (equivalent of 2 boxes) in washroom that were left for movers to pack next day + one box left open & unlabeled + of the 2 identical suitcases only one was packed + out of 3 floor lamps only one light bulb was packed + handled packing of end table glass like a regular item--did not follow own practice of special care + next day movers had to put in extra time to pack that was left behind and they did a terrific job. Even though I am pleased with the movers (Tommy and Paul), consummate professionals, Premiere changed my moving date by e-mail without prior discussion or explanation. The Coordinator assumed I would be ok with it. After numerous communiqués and unsuccessful attempts at negotiating a lower fee, Premiere is only offering $100 discount as a goodwill measure. That came as a total shock and disappointment. This amount undermines the undue stress it caused and goes against Premiere’s mission statement which is a commitment to provide the highest level of service simply because their customers deserve the very best. I was reasonable in my request for ¼ of the actual price ($300).