Carrie in Toronto

I really hope The Brick customer service actually reads this because I suspect that they just give a generalized reply to everyone who's ever written a bad review about them . We purchased a mattress/bed frame at The Brick back in February to have it delivered for May when we move. At the store, we were never told or given the option to pay for installation. We were not told that we would need to assemble the frame ourselves. She did however give me an option to pay for old mattress pick up and i said we would call because we didn't know if the new home came with a bed. Turns out it did so i called a day before delivery and they said they can't do it (that was my fault because i should've called 48 hours prior). Thats fine, we just moved the old mattress/box spring out of the bedroom ourselves to prepare for the delivery. The two guys arrived and proceeded to bring in our items (not complete as per usual as our mattress cover was missing because the Toronto warehouse "did not stock it in the truck" they said). They roughly brought our bed upstairs, while knocking over my wall paintings and just left everything in the bedroom. i was then prompted to sign the paper and i asked if they will assemble the bed for us and he said "no" and walked out of our house. so now we have a pile of unfinished bed items in our room, fallen paintings, and semi scratched walls. i proceeded to call the brick customer service to tell them what happened, the women i was speaking to rudely told me that its not their sales person's fault as they should all know their protocol and what to tell the customer. clearly it was different with mine. again, i was not told that we would have to self assemble nor were we given the option to pay for installation if we didn't want to assemble. i was then transferred to the installation department where although the guy was very nice and helpful, he told me that if wanted get the bed assembled, i would have to pay $239.99 BUT I'd have to wait for someone to contact me to set up an installation date/time. so.... I'm paying you guys to NOT know when i will have a bed to sleep on? i know people say "the customer is always right" but i work in the customer service industry too and no they're not always right but in this case, we are definitely right. there was definitely miscommunication between the sales person and myself with her not letting me know that we would have to assemble the bed ourselves now leading to this big pile of mess in the middle of my bedroom. now we are waiting on our mattress cover, and possibly just sleeping on the floor until we manage to get someone out to assemble the bed for us. its definitely not going to be through the brick as they don't even know when they will have their contractors come out to do it. BUT they will take your money first. i guess the only good part that came out of this whole situation is that we got 6/7 items that we paid for and it didn't spontaneously "go missing" like I've read from many other reviews. OH another good thing is that i learned to NEVER shop with the brick again.