WORST CUSTOMER SERVICE EVER! We went down and picked up a trundle bed for a b day surprise for our son. There was no hardware or instructions. When my husband picked up the bed he asked about hardware and was told it was in the box. They told us it was not their fault. I told them it sure isn't mine so what are you going to do about it? We spoke with 2 staff members who both kept suggesting we had put a hole in the box and they must have fallen out. I took pics of all angles of the boxes and offered to send pics of all 3 boxes fully intact. They expected us to make a 4 hour round trip to come get more. I told them they needed to send them to us. Our son is away for the day, we had emptied his room and gotten his bunk beds out and down the stairs before opening the box to build his birthday surprise. After a 30 min fight with them they agreed to mail the parts Canada Post. My husband runs a business and has gone out at 3 in the morning to fix a boiler or furnace. He didn't make it...not his fault...but he stands behind his product. These people don't. Bottom line NO COMPENSATION FOR OUR TROUBLES AND OUR SON HAS HAD HIS BIRTHDAY SURPRISE RUINED! My husband even offered to meet them 1/2 way but they wouldn't even do that. They just wouldn't bend at all and wouldnt take any responsibility for the product they sell.
- Approximate cost of services:
- $450.00