As I log on to complain and I see a complaint with a Review Title of "Roofing with this company is a big mistake" and I completely agree with this guy. You pay a premium for their service and warranty and they are the nicest guys up until you have a problem and then you discover that Deluca Roofing Inc. in Burlington will not honour their warranty or workmanship. Our roof was done this past summer and the roof leaked which soaked my attic insulation (mold) and ruined my ceiling! I was never even able to talk to the owner and I had to deal with their secretary and her "attitude". We are still trying to decide what to do as they say it isn't their fault and our home insurance will not cover it as they view it as faulty workmanship by Deluca Roofing Inc. of Burlington. We learned the hard way but you don't have to.
- Approximate cost of services:
- $0.00
- Company Response
Initially it should be stated that DeLuca Roofing Inc. currently has tens of thousands of residential properties under it's warranty umbrella. To assert that our company does not honour it's warranties or provide quality after sales service is simply not true.
We are grateful that property owners have a forum such as Home Stars through which they can voice their concerns, although it does seem unlikely that it will be utilized to the same degree by the tens of thousands of satisfied customers who contracted the services of DeLuca Roofing?
As well, we are fully aware that very few homeowners find pleasure in incurring costs for household repairs and maintenance. We do realize that this criticism that has been logged does not suggest that DeLuca Roofing failed to provide service, nor that we did not respond promptly to the request for service. Rather, the complaint revolves around the results of the Service Inspection and the conclusions that can be drawn.General Background Information:
It is important to acknowledge that not all moisture that might penetrate the interior living space of a home will necessarily come from the roof system proper. There are other systems that have interplay with the roof system. One such system is the homes mechanical system. The furnace of a home, as it creates heat, also generates exhaust gases, and that exhaust has within it, moisture. The flue assembly, (typically called an 'A' vent or a 'B' vent), is intended to carry this warm moist exhaust from the heating system upward and out of the top of the flue which sits outside above the exterior roofline. These flue pipes are comprised of sections typically four feet in length, and have a specific diameter appropriate to exhaust the volume air mass that the mechanical unit produces per minute while it operates. As a 'best practice', the mechanical contractor who originally installed the flue assembly should install sheet metal screws to function as a 'set-screw', or locking screw, which will hold the flue lengths together at the point where they are joined. If the lengths of flue separate beneath the roofline, the warm moist exhausting air will filter into the attic cavity. Some of that warm, moist exhaust air may simply condense as it contacts the colder air masses of the attic cavity and the resulting moisture will fall to the exterior side of the ceiling board. Some of the exhaust may rise up and rest against the underside of the roof decking. Since the attic temperature above the insulation should be close to the exterior temperature, the underside of the roof sheathing is very cold. The moisture in the exhaust air will turn to frost which will cling to the roof sheathing. When sunshine or milder temperatures warm the roof deck, the frost will melt and resulting in moisture that may seep into the living area below. It is very easy to mistake this moisture build-up as something that has originated from the exterior surface of the home, all too often labeling it as a roof leak.
Obviously, what has been stated above highlights the fact that assigning culpability is not as straightforward as one might think. Though there is always the possibility that during the roof replacement process the vibrations or the process of reinstalling the exhaust flue flashing may have resulted in a small degree of movement of the flue sections, it must be agreed that had the flue sections been mechanically secured via the installation of set-screws by the mechanical contractor, the flue sections could not have separated!
It's also equally likely that high winds and blowing snows may have caused the flue stack to shift slightly resulting in the small opening between flue sections that was noted in the report of our service Technician, (and documented in the photo file).
After an extremely thorough investigation, our Service Technician is very confident that the roofing system is free of any deficiencies that could result in water infiltration to the interior of the home! It is often the case that corrective work performed by one trade will reveal
the existence other deficiencies. Typically, DeLuca Roofing will continue to work with home owners to help them resolve their issues even when these issues have been proven not to be directly related to the roof system.Steadfast in our commitment to working with our customers to provide solutions and helping resolve their issues, whatever the cause, it is our hope that home owners like “Sport” will try to adopt an objective perspective and constructive approach to their home repair and maintenance
requirements.