Absolutely atrocious service -the reason we went with mermaid is that the installers were supposed to be employees - DEFINITELY not true they are subs. Our pool was installed incorrectly -support posts were crooked and not level. The sub could not repair in the fall apparently and was to fix in the spring. We have asked mermaid Three times for someone to call but have no had a call. The GM Brian does not care as he is aware of all of the issues. Do not buy from this company as you will need to hire a lawyer like we have
- Approximate cost of services:
- $10,000.00
4 of 5 people found this review helpful.
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- Company Response
I am very sorry to hear of your experience. If you wouldn't mind emailing me directly at customercare@mermaidpools.com I will look into this right away. I apologize for your experience.